Carely

The platform

One front door, twenty capabilities

Everything a person, a carer, a practitioner or a commissioner needs — designed as one conversation rather than twenty systems. Each capability states plainly what Aria does and who decides.

Synthetic data only · prototype status · statutory decisions always remain with a human

Showing all 20 capabilities. The filter uses JavaScript; every capability is listed in full either way.

Information and advice

Plain-language information about rights, processes and prevention options, 24/7 and in accessible formats (Care Act s.4).

peoplecarers

Triage and front door

Structured triage with risk screening and tiering, routing to the right service with a human decision and an override log.

councilpractitioners

Care Act assessments

Proportionate, strengths-based s.9 assessment conversations, drafted for practitioners to complete and own.

peoplepractitioners

Try it in the prototype →

Carer’s assessments

s.10 carer assessment support: sustainability, contingency, respite and support options — offered by default, not on request.

carers

Try it in the prototype →

Occupational therapy

Functional pre-assessment, equipment and adaptation options, reablement goals. The OT decides; Aria prepares.

peoplepractitioners

Try it in the prototype →

Manual handling

Safe moving-and-handling information and assessment booking, with an assessor signing off every plan.

carerspractitioners

Try it in the prototype →

Mental capacity and liberty

Supported decision-making, capacity assessment routes and AGNI-consistent deprivation-of-liberty indicators. Never a determination.

practitionerspeople

Try it in the prototype →

Continuing Healthcare

CHC checklist evidence preparation and joint assessment support. The ICB decides eligibility.

peoplepractitioners

Try it in the prototype →

Care and support planning

Co-produced plans, outcomes, indicative personal budgets and contingency planning.

peoplepractitioners

Try it in the prototype →

Provider sourcing and matching

Provider search and matching by needs, location, quality and price, with transparent pricing, messaging and interviews.

peoplecarers

Try it in the prototype →

Commissioning support

Capacity and demand signals, market-shaping data and referral-quality standards for commissioners.

council

24/7 monitoring and check-ins

Scheduled check-ins, early-warning alerts and a consent-based family dashboard. Humans respond to every alert.

peoplecarers

Try it in the prototype →

Structured notifications

Twenty notification types across finance, BI, health, housing and safeguarding — each with a named owner and a clock.

councilpartners

Client communications

Proactive updates at every step — letters, SMS, email, easy-read — so nobody is left wondering what happens next.

peoplecarers

Case status and transparency

“Where is my case?” answered instantly, with the next step, the responsible team and the timescale.

peoplecarers

Try it in the prototype →

Complaints and feedback

Intake, routing and acknowledgement, with independent signposting to the Local Government and Social Care Ombudsman.

people

Try it in the prototype →

Safeguarding

Immediate concern capture and escalation under Making Safeguarding Personal. Aria never investigates and never judges.

peoplecouncil

Try it in the prototype →

Benefits and welfare rights

PIP, Attendance Allowance, Carer’s Allowance and Universal Credit criteria explained. The DWP decides, not us.

peoplecarers

Try it in the prototype →

Council back office

Operations, performance, assurance and benefits dashboards; QA sampling support; CQC evidence library; statutory return support.

councilpractitioners

Integration

Posts or imports to any required system — API, FHIR-aligned health flows, CSV or JSON, or human in the loop with an audit note.

councilpartners

How it fits together

One advisor, many doors out

Aria sits at the front. Behind it, every capability posts to the system that already owns the work — with an audit note, or a human in the loop where the risk demands it.

Diagram showing Aria at the centre, serving people, carers, practitioners, councils and partners, and connecting to case management, finance, BI, health and housing systems
The Carely.care capability map. Aria is the front door; the council keeps the systems of record.

Designed in the open

Why we publish our boundaries

Software in adult social care is held to a higher standard than software almost anywhere else. We think the way to earn that trust is to say exactly what the system does, what it refuses to do, and who is accountable when it is wrong.

That is why every capability above states the human decision it supports, and why the safeguards page publishes the escalation triggers and the incident controls — including the ability to pause the model.

Which of these would change the most for you?

Tell us the one that matters, and we will show you exactly how it works in a pilot.

Talk to the team